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TAKE FREE TOURS
The data controller responsible for your personal information is:
Take Free Tours
Email: bookings@takefreetours.com
Phone: +351 914059080
Address: Avenida dos Estados Unidos da América 20 9Dto. 1700-175 Lisboa
If you have any questions or concerns about how your data is handled, please contact us using the details above.
We may collect and process the following types of personal data from you:
Personal Identification Information: such as your name, email address, and phone number. This is collected when you book a tour, make an inquiry, or subscribe to our newsletter.
Tour Preferences: Information related to the tours you book with us, including preferred tour dates, number of participants, and special requests.
Cookies and Tracking Data: We may collect information automatically through cookies or similar tracking technologies, including your IP address, browser type, and usage patterns on our website. Please refer to our Cookie Policy for more information.
We collect and use your personal data for the following purposes:
Booking and Tour Management: To manage your bookings, including sending confirmations and notifications regarding changes or cancellations.
Customer Service: To respond to your inquiries, requests, or feedback.
Marketing Communications: With your consent, we may send you promotional emails or newsletters about our tours and services. You can unsubscribe at any time.
Legal Compliance: To comply with legal obligations, such as keeping records for tax purposes or responding to regulatory requirements.
Analytics: To improve our website, services, and marketing efforts based on user behavior and preferences collected through cookies.
We process your personal data based on the following legal grounds:
Performance of a Contract: When you book a tour, we process your personal data to fulfill our contractual obligations to provide the service.
Consent: We rely on your consent for sending marketing communications. You may withdraw your consent at any time.
Legitimate Interest: We may process data based on our legitimate interest in improving our services, running our business, and ensuring the safety and security of our tours.
Legal Obligation: Some data may be processed to comply with legal requirements (e.g., maintaining tax records).
We do not sell or rent your personal data. However, we may share your information with:
Service Providers: We may share data with third-party service providers (such as email marketing tools, website hosting services, or payment processors) to facilitate our services. These providers are bound by strict data protection agreements.
Freelance Tour Guides: For the specific purpose of providing the tours, your name or booking details may be shared with the freelance tour guide leading the tour.
Legal Requirements: We may disclose your personal data if required by law, court orders, or government regulations.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This means:
Booking-related data will be kept for a period necessary to manage your reservation and for any required accounting or legal purposes.
If you have consented to receive marketing communications, your data will be stored until you opt-out or unsubscribe.
As an EU resident, you have the following rights under the GDPR:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to update or correct any inaccurate personal data.
Right to Erasure: You can request the deletion of your personal data, where applicable.
Right to Restriction: You can ask us to restrict the processing of your data in certain situations.
Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data, particularly for marketing purposes.
Right to Withdraw Consent: If you have given consent to process your data, you can withdraw it at any time.
To exercise any of these rights, please contact us using the contact details provided in Section 1.
We take the security of your personal data seriously and implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, or loss. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
In certain circumstances, your data may be transferred outside of the European Economic Area (EEA). In such cases, we ensure that adequate protection is in place, such as standard contractual clauses or similar safeguards to protect your data.
Our services are not directed to children under 18, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal data without parental consent, please contact us, and we will take steps to delete such data.
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we are protecting your data.
If you have any questions or concerns about this Privacy Policy or how your data is being processed, please contact us at:
Take Free Tours
Email: bookings@takefreetours.com
Phone: +351 914059080
Address: Avenida dos Estados Unidos da América 20 9Dto. 1700-175 Lisboa
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